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By Les Porter, Steve Tanner

Assessing enterprise Excellence offers a strategic framework for enterprise excellence and overall caliber administration and indicates how one can be actively thinking about non-stop development through systematically reviewing your enterprise actions and effects opposed to holistic enterprise excellence frameworks. For all practitioners who search to exploit overall caliber administration to enhance their organization's effectiveness, potency and responsiveness, this name is the fundamental path map to company excellence. From top specialist authors comes a booklet the place the main well-known caliber award standards are used to discover the suggestions of industrial excellence and self-assessment. This booklet: * Introduces the foremost enterprise excellence and overall caliber frameworks together with The Malcolm Baldrige nationwide caliber Award and the ecu caliber Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and obstacles * Introduces the self-assessment method * Explores the most methods to self-assessment * Illustrates the sensible advantages of self-assessment via case examples * contains functional case examples * offers an evidence of the most important excellence company types and frameworks from around the globe * a frequently up to date site accompanies the textual content

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Extra info for Assessing Business Excellence, Second Edition

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Establish and prioritize the improvement needs – the Results being aimed for 2. Select the improvement activity – the Approaches to be introduced or improved 3. Take action – deploy the new or revised Approaches 4. Confirm the improvement – Assessment and Review. This approach is based on RADAR®, which is the evaluation approach behind the EFQM Excellence Model®. We will look at RADAR® in greater detail in Chapter 5, but it should be noted that this was the first time RADAR® had been used in this way.

The work led to the production of twelve case studies and a final report by PriceWaterhouseCoopers (2000). The key findings arising from the evaluation are presented under the following headings: ● ● ● Baseline assessment of the take-up and use of the Excellence Model The effectiveness of the Excellence Model in the public sector The effectiveness of the Public Sector Excellence Programme. Baseline assessment of the take-up and use of the EFQM Excellence Model® The baseline assessment looked at the take-up and use of the Excellence Model by the public sector.

Training in the seven ‘new’ management tools and statistical techniques was a priority. In 1985, Mr Lo took responsibility for all of Philips Taiwan. In his first year he sold the concept of total quality control to his management team. The team committed to set a goal of five years to ‘go to the top’ and win a Deming Prize. This involved engaging Japanese consultants and visiting previous Deming Prize winners to study their approaches. 25 26 Assessing Business Excellence This new phase in Philips’ development saw the introduction of many new Japanese techniques, such as quality function deployment, policy deployment, just in time, and internal QC-diagnosis ‘President’s audits’.

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