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By Judith A. McManus, Learning Express
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Exhibit confidence. 4. Address individuals' needs. 5. Think of other people as mirrors for your behavior. 6. Don't state the most important information at the very beginning of your speech. The most important clothing rule is to wear clean, neat clothes and jewelry that are appropriate for your work environment. Long earrings and a pair of faded jeans may work in an art gallery in Taos, New Mexico, but not at Chase Manhattan Bank in New York. Follow the explicit and implicit clothing codes wherever you work and dress appropriately.
The meaning of the act is still interpreted by the customer as unprofessional. The significance of knowing that you're always sending some kind of message to someone is twofold. First, it means in business that we must be particularly aware of how we relate to people. Second, it means that we must be receiver conscious, aware at all times of how our customers will be interpreting our behaviors and practices. When you give presentations to one person or to a large crowd, you must put yourself in the shoes of your customers, colleagues, supervisors, or any other audience to which you speak.
Let's say that you have been asked to show three new employees how to use the fax machine. Your specific purpose would be: To inform my audience how to follow five steps in using the fax machine. Note that you will, of course, be giving an informative speech. You have included "my audience" in the specific purpose so that you will carefully consider your audience when preparing your talk. Moreover, you have focused on the topicfive steps in using the fax machineso that your subject will be clear, easy to follow, and manageable in the time you have been allotted.